Initial disclosure document
By law, we’re required to tell you a few things about us.
Tilsun Leasing Limited trading as (T/A) First Vehicle Leasing is required by the Financial Conduct Authority (FCA), which regulates the financial services industry, to provide you with an Initial Disclosure Document (IDD). This is to enable you to decide whether or not the products and services we offer suit your needs. In addition, we are required to advise you on how to make a complaint should you need to do so.
Who are we?
First Vehicle Leasing is a trading style of Tilsun Leasing Limited and is an independent vehicle finance broker, not a lender and is authorised and regulated by the Financial Conduct Authority (FCA) with registered offices at: Unit 5, Verity Court, Pochin Way, Middlewich, Cheshire, CW10 0GW.
Our Financial Conduct Authority Firm Reference Number is 670872, which can be verified by searching the Financial Services Register at https://register.fca.org.uk or calling the FCA on: 0300 500 8082.
What do we offer?
We offer a range of vehicle leasing facilities, services and products through a select panel of third-party lenders from which we may receive an introductory fee or commission. We will not offer facilities, services or products from lenders outside this panel.
What services will we provide you with?
By using our services, you are entering into two separate agreements, a finance agreement and a leasing broker agreement. We will provide you with either comparable details of firms most appropriate to your lending requirements or general information relating to finance products. In assessing your requirements we may seek information about your personal circumstances and objectives to enable us to identify your needs. It is important that you provide us with accurate and relevant information enabling us to narrow down the selection of firms and/or products offered, from which you can more easily make your choice.
What do we charge for our services?
A Broker Fee of £249.00 plus VAT (£298.80 including VAT), which is payable at the order stage. As a contribution to the costs incurred in processing the vehicle finance, from application to agreement, negotiating discounts to secure your preferred vehicle at the best possible price, and locating and supplying the vehicle.
In the event of a cancellation, whereby a vehicle has been purchased in accordance with your instructions, we may charge a cancellation fee as set out on our Customer Vehicle Order Form.
“Tilsun Leasing Limited reserves the right to levy an extra cancellation fee to cover any consequential loss dependent upon the number of hours spent dealing with/processing the order. This sum shall be to a maximum of three months rentals per your signed Customer Order Form. This payment will be in addition to the Broker fee taken by credit/debit card. Any sums to be deducted as herein stated are a genuine attempt by the company to assess its loss as a result of the cancellation and are not intended to act as a penalty. In addition to this Broker fee, by signing this order, you agree to Tilsun Leasing Limited charging any additional cancellation fees to your card. Any additional cancellation fees received from the vehicle provider will be forwarded on to you by Tilsun Leasing Ltd.”
Commission Disclosure
We may receive an income from the introduction of our customers to our panel of funders and/or from the supply of vehicles or goods. The commission we receive depends on the type of product offered, manufacturer and finance company used. The income we receive may be pre-set but can also vary and may therefore impact the monthly rental that is payable.
If you are a sole trader, small partnership or consumer you have a legal right to ask us for a disclosure of commission. You may request this at any point during the sales process up until your agreement goes live. From this point we have no obligation to disclose what we have earned from your transaction.
Confidentiality and Data Protection
Throughout the process of obtaining finance for your vehicle agreement we will need to collect personal information from you and pass this information onto one or more third party lenders to enable them to make a credit decision. We will not disclose your personal details outside of this group of lenders and will always seek your authorisation prior to submitting your data to any lender on our panel. We are able to supply a comprehensive list of lenders by request.
Other Finance Facilities
It might be possible to obtain finance for your vehicle from other lenders/suppliers and you are well within your rights to seek alternative quotations and product choices by researching on the high street, in the media and also on the internet.
What to do if you have a complaint?
If you’re not happy, then we’re unhappy too. Please call us on 0330 822 4515 or drop us a line at crm@fvl.co.uk, and we will do our best to help you. Alternatively you can write to us at:
CRM TEAM,
First Vehicle Leasing,
Enterprise House
Drumpellier Business Park
Glasgow Road
Coatbridge
ML5 1EL
To assist us with your complaint please provide as much information as possible, including your name, contact information and vehicle registration or reference number.
We always try to resolve any complaints received immediately. Where possible we will aim to resolve your complaint within 3 working days providing you with a summary resolution letter as full and final response. Any complaint not resolved in the 3 working days will follow our full complaint process: We will acknowledge your complaint in writing within five business days providing you with details of the complaint handler. During this time we will investigate your complaint fully, we may need to speak with other departments, companies or suppliers in order to resolve your query, we promise to keep in touch and will write to you within four weeks with our progress and findings.
Where we are unable to provide you with a final written response within 4 weeks, you will receive an explanation as to why the complaint is taking longer than expected. We will continue our investigations and aim to respond finally within 8 weeks of the original complaint receipt date. We will consider your complaint closed after we have issued your final response, should you wish to exercise your legal right you can refer your matter to the Financial Ombudsman Service:
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
In addition to your legal right to refer your complaint to the Financial Ombudsman Service, you may refer your complaint to the British Vehicle Rental & Leasing Association (BVRLA) Conciliation Service. The BVRLA is our trade body and is approved by the government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Email: complaint@bvrla.co.uk
Website: www.bvrla.co.uk/consumer-advice/making-a-complaint-adr.html
BVRLA, River Lodge, Badminton Court, Amersham, HP7 0DD